Refund policy

Free returns within 30 days

We want you to love your VELLANORI Deep Wave Styler. If you’re not happy with your purchase, you can return it free of charge within 30 days of delivery.

Eligibility

• Returns must be requested by email within 30 days of the date your order was delivered.
• For hygiene reasons, the styler must be unused, in its original condition and packaging, with all included accessories.
• Damaged, defective or incorrect items are always covered — see below.

How to start a return

All returns must be requested by email before anything is sent back. Items sent back without an approved email request can’t be processed.

1. Email us at info@vellanori.com with the subject line “Return request”, and include your order number and the reason for your return.
2. We’ll reply by email with free return instructions, including a prepaid return label or drop-off code.
3. Pack the item securely and send it back using the instructions we provide.

Refunds

Once your return has been received and checked, we’ll issue a full refund to your original payment method within 10 business days. Depending on your bank, it may take a few more days to appear on your statement.

Damaged, defective or incorrect items

If your order arrives damaged, stops working, or isn’t what you ordered, email us at info@vellanori.com within 30 days of delivery with your order number and a photo or short video of the issue. We’ll send a replacement or issue a full refund — whichever you prefer.

Lost or late orders

If your order hasn’t arrived within 35 days of purchase, or your tracking shows it was lost, email us with your order number and we’ll send a replacement or issue a full refund.

Exchanges

To switch to a different color, return the original item for a refund and place a new order.

Questions

We’re happy to help — email us anytime at info@vellanori.com.